CarMax Unit Sales Rise as Retail and Wholesale Margins Narrow
Second-quarter retail units increased 13.8% and wholesale units rose 15.9%, while dealer-sourced acquisitions jumped 53.7% and gross profit per unit declined in both channels.
Systems and operating decisions across sales, F&I, service, parts, inventory and customer experience.
Second-quarter retail units increased 13.8% and wholesale units rose 15.9%, while dealer-sourced acquisitions jumped 53.7% and gross profit per unit declined in both channels.
NHTSA closed its Wrangler and Gladiator investigation after FCA's recall addressed the condition; owners should still follow the park-outside instruction until their vehicle is repaired.
The November 5 public meeting will examine used-vehicle owner records, digital outreach, mobile repairs and over-the-air remedies after nearly 900 recalls affected more than 29.2 million U.S. vehicles in 2025.
The revised outlook reflects stronger-than-expected demand and improving credit access, while a separate September forecast puts the average new-vehicle payment at a record $821 for the month.
Certain 2019–2024 Jaguar and Land Rover models need a free software update because a DC-to-DC converter failure can stop charging the 12-volt system and lead to loss of drive power and exterior lights.
Certain R1S, R1T and R2 vehicles need a free over-the-air update because an on-screen notification can obstruct the rearview-camera image while the vehicle is in reverse.
For the first time, shoppers can see whether a 2027 vehicle met federal pedestrian-protection criteria covering injury risk to the head, hips, legs, and knees.
Certain 2025 Tiguans need a free software update because the body-control system can reset, shutting off the engine or disabling lighting, warnings, controls, or the backup camera.
Certain 2026 Ioniq 9 SUVs need a free seat-software inspection and update because powered second-row seats may continue moving after contacting a person.
Certain 2018–2021 Volkswagen Tiguan, Atlas and Audi Q3 vehicles need a free steering-rack bolt replacement because corrosion can lead to a loss of steering control.
The IRS has finalized who can deduct up to $10,000 a year in interest on qualifying new-vehicle loans, including the U.S.-assembly, income and loan requirements buyers need to check.
August brought the broadest auto-credit access since 2015, but the average contract rate rose to 10.99% and a record 31.3% of loans stretched beyond 72 months.
August's average used-vehicle listing price was 7% higher than a year ago and the highest since December 2022, while inventory below $15,000 fell sharply.
Certain model-year 2023–2027 F-150 pickups need a free inspection because an improperly secured fuel tank can leak, stall the engine, or separate while driving.
Certain 2024–2027 Can-Am motorcycles need a free software update because the touchscreen cluster can reset, freeze, or stop displaying speed and safety warnings.
Certain model-year 2026 C-HR electric vehicles need a free battery-control software update because the high-voltage battery can become overcharged and shut down the drive system.
Certain 2024–2026 Jeep SUVs need a free software update because the tire-pressure monitor may miss low pressure or fail to illuminate its warning light.
Certain 2025–2026 Ram 1500s need a free radio-software update because the rearview image may not appear when the truck is shifted into reverse.
A new recall replaces two earlier campaigns for certain 2021–2023 Grand Cherokees, and vehicles already repaired under the old recalls need the new remedy.
NHTSA says a banned DTN60DB driver-airbag inflator has caused another death and urges inspections for used vehicles whose airbags deployed in a crash after 2020.
Certain 2025–2026 Outlanders and 2026 Outlander PHEVs need a free infotainment-software update because the rearview image may vanish while backing up.
A federal compliance deadline took effect September 1, requiring longer warnings for unbelted drivers and front passengers in newly manufactured vehicles.
Certain 2024–2026 Mustangs need new wiring-harness ground terminals because a fracture can cut drive power or disable headlights and the windshield washer.
Certain 2026 Broncos, Bronco Sports, Explorers, Mustangs and Rangers may lose drive power because their engine piston domes were manufactured incorrectly.
Regular gasoline stayed above $4 nationally throughout August, while diesel ended the month near $5.60; the useful response is to compare fuel cost per mile, not react to one fill-up.
Certain medium-size Pit Boss motorcycle helmets may not provide the impact protection required by federal safety standards; Bell will replace them or reimburse owners.
Certain B-Safe and Endeavours infant seats need a repair because a handle screw can loosen, allowing one side of the handle to separate and creating a fall hazard.
Mitsubishi plans to return to the North American pickup market with a truck produced at a Nissan plant, but the name, specifications, price and launch date remain unannounced.
Certain 2022–2026 Lucid Air sedans need a free software update because an exterior-lighting circuit can overheat, creating fire and lighting-failure risks.
Certain U.S.-built 2025–2026 EV9s need a front-passenger-seat inspection because a pinched sensor tube may prevent the airbag from being suppressed for a child restraint.
Certain 5 Series, 8 Series and 750e xDrive cars need a free driveline inspection because the driveshaft-to-differential connection can wear excessively.
Certain 2021–2023 Dodge Durangos need a new recall remedy because the rear spoiler may loosen and become road debris—even after an earlier recall repair.
Certain 2025–2026 Toyota Camry Hybrids need a free software update because the 7-inch instrument display may stay blank at startup and disable other safety functions.
Federal investigators are examining reports of a hard brake pedal and sudden loss of brake assist across GM, Honda and Acura models—but no new recall has been announced.
Federal investigators are examining failures reported after the earlier recall remedy and in newer L87-equipped vehicles—but this is not a new recall.
A radio-software fault can prevent the rearview image from appearing on certain 2026 and 2027 vehicles; an over-the-air fix is planned.
Mitsubishi's updated plug-in hybrid can handle more daily driving on electricity, but overseas and U.S. range figures are not directly interchangeable.
CFPB data shows $61.3 billion in auto loans originated in January 2026 while year-over-year credit inquiries declined in May.
A proposed multistate consent order combines an estimated $634 million in debt relief with new requirements addressing vehicle prices, optional products, consumer disclosures and dealer monitoring.
Cox Automotive's preliminary Manheim index turned negative year over year for the first time in 2026 as wholesale supply increased and auction conversion softened.
The Federal Reserve raised its target range by a quarter point, but dealerships should verify lender rate sheets instead of treating the policy move as an automatic one-for-one change in consumer auto financing.
New staff guidance says the price available to every buyer should be the most prominent amount across dealer and third-party advertising, while emphasizing that the FAQs are nonbinding and every advertisement remains fact-specific.
The federal advance estimate puts auto and other motor-vehicle dealer sales at $130.1 billion after seasonal adjustment, but the dollar measure does not isolate franchised stores or show unit volume, inflation-adjusted growth or dealership profit.
EIA's September 15 release shows a sharp nationwide increase in transportation-fuel prices, adding new cost and affordability questions for dealership operations without establishing how local vehicle demand will change.
Federal price data show modest monthly increases for new and used vehicles, while the maintenance-and-repair index rose faster and stood 5.2% above August 2025.
Cox's third-quarter survey put current-market sentiment at 41, while separate Manheim data showed older, lower-priced vehicles resisting depreciation as used retail supply tightened.
Hybrids represented approximately 15.7% of August new-vehicle sales while battery-electric share was approximately 6.2%, although NADA's accompanying chart lists each figure one-tenth of a point lower.
Estimated volume fell 5.8% from a year earlier, but calendar-adjusted demand produced the strongest annualized sales pace of the year and a sixth straight month above 16 million.
Ratified agreements cover more than 4,600 workers and commit over C$1 billion across Ontario operations, but the product plans remain future allocations rather than near-term U.S. dealer inventory.
An August 29 LinkedIn post provides no documents, named sources or definition of the reported amount; the industry relevance lies in floorplan controls, not speculation about an unnamed group.
The Michigan-backed program is carrying high-demand parts within a 12-mile service area after completing test flights, creating a real dealership trial of aerial logistics.
The completed transaction adds nearly 800 Pep Boys locations to Mavis and expands a national fixed-operations competitor across the United States and Canada.
Mitchell's second-quarter collision report says repairable BEV claims averaged $5,684 in severity, 14.7% above gasoline vehicles, while hybrid claim share continued to rise.
Cox Automotive estimates new EV sales rose modestly from June but remained far below July 2025, while used EV sales, supply and prices all finished above year-ago levels.
Affordable software does not guarantee an affordable operation. Small dealerships need fully loaded costs, store-level break-even math and a controlled path into AI.
The CRM-native Service-to-Sales Agent analyzes customer, vehicle and service information before initiating trade conversations, putting consent, targeting and handoff quality at the center of the dealership decision.
RevPay places processing, modern payment methods, reporting and funding visibility inside Lightspeed for RV, powersports, marine, trailer and golf-car retailers.
Tekion says its scheduler is now certified through Volkswagen’s U.S. Dealer Digital Program, adding another OEM-approved path for managing appointments, advisor capacity and customer booking.
The company’s new dealer-focused AI infrastructure is intended to connect data and automate work across its retail portfolio, but dealerships still need product-level availability, permissions and measurable outcomes.
Wholesale values reached a two-and-a-half-year high in March before easing, while affordable inventory remained especially tight.
NAAA's June 2026 guidelines and ADESA's PSI terms show that post-sale protection carries deadlines, exclusions and costs the buyer still absorbs.
Across six reported quarters, CarMax bought about 1.49 million vehicles directly from consumers. The strategic lesson for dealerships is not the company's scale; it is the continuity between offer, convenience, appraisal and disposition.
Average service-and-parts revenue reached $9.23 million, Cox reported, while dealership share of service visits fell from 33% to 29%.
Cox research found a 19-point gap between customers highly interested in a trade value and those who received one during service.
Carvana's filings frame direct customer sourcing, integrated reconditioning sites and pooled inventory as one operating system—not separate digital features.
The dealership's reported 300-plus-unit used operation depends on dedicated buyers, pickup coverage, recon speed and aging discipline. The numbers are a case study—not a universal benchmark.
Consumer-direct acquisition needs formal identity, lien, title, odometer and theft checks before the store releases funds or accepts inventory.
Cox’s index put current-market sentiment at 38 and future sentiment at 42, both below the prior quarter.
CDK’s survey highlighted access, recall outreach, mobile service and loyalty, but did not expose its full instrument publicly.
A branded offer report can make adjustments easier to explain, but participation cost, inspection changes and dealer execution still determine the channel's value.